Refund and Cancellation Policy

At Aromatic Stays, we strive to provide our guests with exceptional service and flexibility. Please review our refund and cancellation policy carefully:

A. Cancellation of the Booking by Guest

1. The lead tenant must provide written confirmation of cancellation. The cancellation will come into effect once it is received by us.

2. A cancellation fee will apply as follows:

   • Cancellation more than 60 days prior to the check-in date – 80% refund to the customer or reschedule.
   • Cancellation between 30-60 days prior to the check-in date – 50% refund to the customer or reschedule.
   • Cancellation within 30 days of the check-in date – No refund or reschedule.

3. Rescheduling of the booking is possible for dates within 6 months of the original booking date. The duration of the rescheduled booking shall be equal to or longer than the original booking. The price difference (if any) will be chargeable at the time of rescheduling the booking. Reschedule is possible for one time only.

4. Prime dates (Holi weekend, Diwali weekend, and 24 Dec-1 Jan) bookings will not be refundable and cannot be rescheduled irrespective of the date of booking.

5. Booking duration cannot be reduced at the time of check-in/during the stay. In case of reduction in the duration before the check-in date, the above cancellation and refund policy will apply.

6. We reserve the right to change the cancellation fee and terms at our sole discretion.

B. Cancellation of the Booking by Host

1. In the unlikely event that the host has to cancel your reservation, we shall make every effort to make alternative arrangements. If we are unable to find alternative arrangements, we will refund your full payment.

2. If the cancellation arises due to force majeure such as acts of God, government lockdowns, strikes, industrial action, war disturbances of any type, other government actions, etc., we shall not be made liable.

3. If your booking is canceled, we cannot be held responsible for the cancellation of your flights or any travel expenses. When you book your travel arrangements, they are your responsibility.

C. Refund Policy

1. On cancellation of a refundable booking, the refund processing will take 7-10 working days.

2. Any refund can only be settled in the original payment method from which the booking amount was paid.