Terms & Conditions

Welcome to Aromatic Stays. Please read the following terms and conditions carefully as they outline the rules and guidelines for staying at our properties. By booking with us, you agree to these terms.

Damages/Theft

In case of any damages, breakages, or theft during your stay at the apartment/villa, we reserve the right to invoice you for the balance, which is payable at or before your checkout or deducted from the refundable security deposit.

Due Amount

If any amount of booking is due, it is strictly payable at check-in. If the guest is unable to make the payment, we hold the right to cancel the booking without any refund and ask the guest to checkout.

Identification

3.1 Please provide accurate details about guests staying at the time of booking and in the check-in form (number of people, composition of the group) as we would not be able to give access to guests who are not part of the reservation. Outside guests/visitors are strictly not allowed.

In compliance with Indian law, we require the following:

3.2 For Indian Nationals: Each member of the party should bring ID proof of either of these: Aadhar Card, Passport, Driving License.

3.3 For Non-Indian Nationals: Each member of the party should carry their passport containing a valid Indian visa, including a photocopy of the picture page and visa page.

Arrival and Departure

4.1 Standard check-in time is 2:00 PM and check-out time is 11:00 AM unless confirmed earlier. In case the guest does not follow the above check-out timings, then additional fines may be applicable as per Aromatic Stays’ terms. If check-out is delayed:

a) Fine of INR 4,000 for 2 hours.
b) Fine of INR 10,000 for 5 hours.
c) Fine of 1 day’s payment for 6 hours and above.

4.2 If these times cause you difficulty, please advise us at the time of booking. Late checkout and early check-in will strictly be subject to availability. Please ask us before confirming your travel arrangements.

4.3 For arrivals before 07:00 AM, the booking must be made and held from the night before. For morning check-in after 07:00, there may be an additional charge which is determined by the check-in time.

Non-Arrival to the Stay (No Show)

5.1 If you fail to arrive at the stay on the arrival date, the entire reservation will be canceled automatically and will be charged for the entire reservation.

5.2 If you fail to check in on the first date but still continue your travel plan to stay at the apartment/villa, please urgently contact us to keep the place for you for the rest of the nights. Otherwise, as mentioned above, the entire reservation will be auto-canceled and no refund will be admissible.

Shortened Stay (Early Check-Out)

Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge subject to the cancellation policy.

Our Liability to You

7.1 We do not accept any liability for any loss or damage to your property or for any distress howsoever arising.

7.2 We are not liable for faults, damage, or failed systems; we are not liable for government power supply failure or the failure of back-up power systems provided by the apartment/villa or the failure of generators/inverters provided by the apartment/villa.

Pool Rules

Pool timings are 09:00 AM to 1:00 PM & 3:00 PM to 07:00 PM.
Nylon swimming costumes are required while swimming.
Eating/Drinking in or around the pool is not allowed.
In some rare cases like pool cleaning & maintenance or due to government guidelines, you might not be allowed to use the pool. No refund or rebate will be provided in any such case.

Noise and Conduct

Please avoid loud music/noise late at night.

Drugs are strictly prohibited on the premises & smoking is allowed only on the balconies and outdoor areas. A cleaning fee of Rs.10,000 will be charged if found smoking inside the premises to cover costs of deodorizing, drapes, and upholstery.

Use of drugs, keeping weapons, prostitution, or any other illegal activities will be reported to the authorities as and when found.